Best Price Guarantee*
Italiarail.com will guarantee a low price for a rail pass. If you find a qualifying lower rate for a rail pass booked with Italiarail.com within 24 hours of booking, we'll refund you the difference between what you paid and the lower published price. *Guarantee not valid on point-to-point train tickets, France passes, Swiss passes, Rail & Drive passes and Eurostar tickets.
How to redeem your Best Price Guarantee: After purchasing a pass on Italiarail.com, you find the exact pass at a lower price on another web site within 24 hours, take a screen shot of their shopping cart with an equivalent order placed in it. Send us an e-mail to BestPrice@italiarail.com with a title: Best Price Guarantee Claim within 24 hours of placing your order. In the e-mail, please include the following:
- Your full name and order confirmation number from Italiarail.com
- A screen shot including the date/time (do this by double clicking the time on the bottom navigation bar). The screen shot needs to be taken within 24 hours of placing an order on italiarail.com.
- The total price of the equivalent product: cost, tax and shipping
Or mail a written letter including a printout of the screen shots to:
ItaliaRail.com
Best Price Guarantee
P.O. Box 590297
Newton, MA 02459